Returns & Exchanges
At Synapse Films, we want you to be completely satisfied with your purchase. If you receive a defective item or change your mind, we offer a 30-day return window for unopened and original condition media.
Initiate Return
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the item in its original packaging, ensuring all discs, booklets, and inserts are included to prevent damage during transit.
Ship the Product
Affix the provided return label to your package and drop it off at any authorized shipping location or carrier facility.
Receive Refund
Once our quality control team inspects the returned media, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing